Terms and Conditions for Man With Van Bethnalgreen

These Terms and Conditions set out the basis on which Man With Van Bethnalgreen provides removal, transport, delivery, and related moving services within the UK. By making a booking, confirming a quotation, or allowing our team to carry out work, the customer agrees to be bound by these terms. They are designed to create a clear understanding of the services we provide, the responsibilities of each party, and the standards that apply before, during, and after the job. For the avoidance of doubt, references to “we”, “us”, and “our” mean the service provider, while “you” and “customer” refer to the person, business, or organisation booking the service.

These terms apply to all work arranged under the Man with Van Bethnalgreen name, whether the service is a single-item move, part-load transport, office relocation support, furniture collection, or a similar moving task. Any special arrangements must be agreed in writing and will only override these terms to the extent expressly stated. If any provision is found to be unlawful or unenforceable, the remaining provisions will continue in full force and effect.

We reserve the right to update or amend these terms from time to time. The version in force at the date of your booking will apply to that booking unless a later written agreement states otherwise. Customers are encouraged to review the terms before confirming any service, as the booking of a van service or removal vehicle is taken as acceptance of the conditions set out here.

Booking Process

All bookings for man and van services in Bethnalgreen are subject to availability and confirmation by us. A quotation may be provided based on the information supplied by the customer, including the type and volume of items, collection and delivery addresses, access conditions, parking restrictions, stairs, lift availability, and any other relevant factors. Quotations are based on the details given at the time and may change if those details are incomplete, inaccurate, or altered before the job begins.

To secure a booking, the customer must provide accurate and complete information, including the preferred date, time window, inventory details, and any special handling requirements. We may request photographs, a list of items, or additional clarification to assess the work properly. A booking is only confirmed once we have accepted the request, provided confirmation, and, where applicable, received any required deposit or advance payment. Until confirmation is issued, no date or time can be guaranteed.

The customer is responsible for ensuring that the booking information remains correct up to the time of service. If the scope of work changes, including increased volume, additional stops, restricted access, heavy or awkward items, or waiting time beyond what was agreed, we may adjust the price or decline to carry out the revised work if it cannot be completed safely or within the available schedule. We may also refuse items that present a safety risk or are prohibited by law.

Payments

Payment terms will be advised at the time of booking or on the issued quotation. Unless otherwise agreed in writing, all charges must be paid in full on completion of the service, before unloading is completed, or in accordance with any invoice terms stated in advance. We accept reasonable forms of payment that are notified to the customer before the job starts. Any agreed deposit is non-refundable except where we cancel the booking or otherwise agree in writing.

Prices may be quoted on an hourly basis, fixed-price basis, or a combination of labour, vehicle use, mileage, waiting time, parking, congestion, tolls, or additional services. If the job takes longer because of circumstances outside our control, including delays caused by access problems, poor parking, extended loading times, incorrect item descriptions, or the customer’s failure to be ready, extra charges may apply. Any additional costs will be calculated fairly and in line with the booking information and service conditions.

Where an invoice is issued, payment must be made by the due date shown. We reserve the right to charge interest on overdue sums and to recover reasonable costs of collection where permitted by law. Title to any goods supplied by us, if applicable, will not transfer until full payment is received. The customer must ensure that payment details are available and valid at the time payment becomes due.

Cancellations and Amendments

Customers may request to cancel or amend a booking, but any such request must be made as early as possible. If notice is given within a reasonable period, we may be able to reschedule without charge, depending on availability. However, if a cancellation is made shortly before the agreed start time, or after vehicles, staff, or equipment have already been allocated, cancellation fees may apply to reflect our losses and operational costs.

If the customer is not present at the agreed collection time, does not provide access, or fails to make the items available, we may treat this as a late cancellation or wasted journey and charge accordingly. We may also end the service if the customer requests a significant change that cannot reasonably be accommodated. If we need to amend a booking due to unforeseen operational issues, we will make reasonable efforts to offer an alternative time or suitable substitute arrangement.

We may cancel or suspend a booking where required for safety, legal compliance, severe weather, vehicle failure, staff unavailability, non-payment, or where the customer has provided false or misleading information. In such circumstances, we will use reasonable efforts to notify the customer promptly. Any refund or compensation, if applicable, will be limited to the amount paid for the affected service, unless otherwise required by law.

Service Standards and Customer Responsibilities

The customer must ensure that all items are appropriately packed, protected, and ready for handling unless packing has been expressly included in the service. Fragile, valuable, or unusually shaped items should be clearly identified in advance. We may refuse to move items that are unsafe to lift, inadequately packed, contaminated, or likely to cause damage to persons, vehicles, or other property. Our staff may ask for a check of the load before departure.

The customer must provide safe and reasonable access to the property, including any required parking permissions, entry instructions, keys, codes, or contact details needed to complete the move. If access is restricted, delayed, or made more difficult by third parties, the service may take longer and additional charges may be incurred. The customer should also ensure that any electrical appliances, furniture, or fittings are disconnected and prepared for transport where required.

Where assembly, disassembly, or reassembly is included, this will be carried out using reasonable care and skill. However, we are not responsible for pre-existing faults, poor-quality fixtures, manufacturer defects, or damage caused by items that are already unstable, overpacked, or not suitable for standard handling. The customer is responsible for advising us of any known issues before the work begins.

Liability and Insurance

We will take reasonable care in the performance of all services. Our liability is limited to loss or damage caused by our negligence, breach of contract, or wilful misconduct, subject always to the exclusions and limitations in these terms and any mandatory consumer rights. We do not exclude liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud, or fraudulent misrepresentation.

We are not liable for damage that results from inadequate packing, inherent fragility, prior wear and tear, or the customer’s failure to disclose special handling requirements. Neither are we responsible for losses caused by delays outside our control, including traffic disruption, road closures, weather, police action, or the actions of third parties. In all cases, our total liability for any claim arising from a booking shall, to the fullest extent permitted by law, be limited to the amount paid or payable for the specific service in question.

Customers are strongly advised to maintain suitable insurance for their goods, particularly where the items are high value, fragile, antique, or irreplaceable. Any claim for loss or damage must be made as soon as reasonably practicable and in any event within a reasonable time after completion of the service. The customer should retain packaging, photographs, and relevant evidence to support any claim. We may require access to the goods or site to inspect the issue before any decision is made.

Waste Regulations and Prohibited Items

If the booking includes removal, disposal, or transport of waste, the customer must ensure that all materials are correctly described and lawfully presented for collection. We operate in accordance with applicable UK waste laws and regulations, and only accept waste that we are permitted to handle, transport, and dispose of. The customer remains responsible for the accuracy of waste descriptions and for disclosing whether the material is household waste, commercial waste, recyclable material, or any other regulated category.

We do not accept hazardous, toxic, explosive, radioactive, or illegal waste, nor items that require specialist permits or treatment unless expressly agreed in advance and lawfully managed. This includes, without limitation, chemicals, asbestos, medical waste, pressurised cylinders, solvents, and similar dangerous materials. If prohibited waste is discovered during the booking, we may refuse collection immediately and charge any costs already incurred.

Where waste is collected, it may be transported to an authorised transfer station, recycling facility, or disposal site in compliance with duty of care requirements and other applicable legislation. We may issue a record, receipt, or waste transfer documentation where required by law or by the nature of the service. The customer must not include prohibited items within a load that is described as general waste or mixed rubbish without prior approval.

Claims, Delays, Force Majeure, and General Terms

Any complaint or claim should be raised promptly so that it can be investigated fairly and efficiently. We may request evidence, including photos, item descriptions, proof of value, or other relevant information. No claim will entitle the customer to withhold payment for services properly provided. If a dispute cannot be resolved informally, the parties should first attempt to settle it in good faith before taking further action.

We are not responsible for failure or delay caused by events beyond our reasonable control, including severe weather, accidents, strikes, industrial action, fuel shortages, government restrictions, public emergencies, or mechanical breakdown not resulting from negligence. In such circumstances, our obligations will be suspended for the duration of the event, and we will resume performance as soon as reasonably practicable. If performance becomes impossible, either party may cancel the affected booking without further liability, save for payment for services already provided.

The customer may not assign, transfer, or subcontract its rights or obligations under these terms without our written consent. We may assign our rights where reasonably necessary for the operation of the business. If any term is found invalid or unenforceable, it shall be severed to the minimum extent required, and the rest of the agreement will continue in effect. No failure or delay by us to enforce any right shall operate as a waiver of that right.

Governing Law

These Terms and Conditions, and any dispute or claim arising out of or in connection with them, shall be governed by and construed in accordance with the laws of England and Wales. The parties agree that the courts of England and Wales shall have exclusive jurisdiction, except where mandatory consumer law provides otherwise. If a customer is based elsewhere in the UK, these terms still apply to the extent permitted by the relevant legal framework.

Nothing in these terms affects any statutory rights available to consumers under UK law. If there is any inconsistency between these terms and a customer’s non-excludable statutory rights, the statutory rights will prevail. These terms are intended to operate fairly, transparently, and in a manner consistent with good commercial practice for a professional van service in Bethnalgreen and across the wider UK.

By confirming a booking with Man With Van Bethnalgreen, the customer acknowledges that they have read, understood, and agreed to these Terms and Conditions. The customer further confirms that they are authorised to accept these terms on behalf of any other person or business with an interest in the booking, and that they have supplied accurate information to the best of their knowledge.