Man with Van Bethnal Green Privacy Policy
This Privacy Policy explains how Man with Van Bethnal Green collects, uses, stores and protects personal data in connection with our man and van and related moving services. It also describes the rights of individuals under the UK General Data Protection Regulation and the Data Protection Act 2018. This Privacy Policy applies to all Man with Van Bethnal Green customers and prospective customers located in the Bethnal Green area, as well as anyone who contacts us to enquire about our services.
Identity of the Data Controller
For the purposes of data protection law, Man with Van Bethnal Green is the data controller for the personal data we collect in the course of providing our services. This means we are responsible for deciding how and why your personal data is processed, and for ensuring that such processing complies with applicable law.
Personal Data We Collect
We collect only the personal data that is necessary to arrange, manage and deliver our services, to handle enquiries and to comply with our legal obligations. The types of information we may collect include:
Contact details such as name, address, pickup and delivery addresses, and preferred contact method.
Communication details such as the information you provide when you contact us by phone, text message, online form or through any other communication channel.
Booking and service information such as requested dates and times, details of the items to be moved, access details for properties, special instructions, and any related logistical information.
Billing and payment information such as invoice details, payment status, payment method type and amounts paid. If you pay through a third party payment provider, we will receive confirmation of payment but do not store full payment card details.
Technical and usage data, where relevant, such as basic information about how you interact with our website or online forms, including date and time of visits and the pages or forms accessed. This information may be collected using standard cookies or similar technologies, with a focus on essential and functional use.
Feedback and reviews such as comments you provide about our services, which may be associated with your name and general location if you choose to provide these.
Lawful Bases for Processing
We process personal data only when we have a lawful basis to do so. Depending on the context, we rely on the following lawful bases:
Performance of a contract. We use your personal data to provide our services, including processing enquiries, creating quotations, confirming bookings, planning routes and jobs, delivering items, issuing invoices, and handling any follow up required.
Legitimate interests. We may process personal data where it is necessary for our legitimate business interests, and where these interests are not overridden by your rights and interests. This includes managing our business operations, improving our services, maintaining security, preventing fraud and keeping records of past work.
Legal obligation. We may process and retain certain information in order to comply with our legal obligations, for example in relation to tax, accounting, insurance and record keeping requirements.
Consent. In limited cases, we may rely on your consent, for example where we wish to use optional cookies or send certain types of marketing communications. Where processing is based on consent, you have the right to withdraw your consent at any time, without affecting the lawfulness of processing before withdrawal.
How We Use Personal Data
We use the personal data we collect for the following purposes:
To respond to your enquiries, provide quotations and confirm availability.
To manage and deliver our moving and man with van services, including route planning, access coordination and communication on the day of service.
To issue invoices, process payments and maintain financial records.
To communicate with you about your bookings, including confirmations, reminders, updates and any changes or issues that arise.
To handle questions, complaints or claims, and to provide customer service and aftercare.
To operate, manage, improve and secure our business, including reviewing performance, training staff, and planning future services.
To comply with our legal and regulatory obligations and to cooperate with regulators, law enforcement or other authorities where required by law.
Data Sharing and Processors
We do not sell or rent your personal data. However, we may share personal data with carefully selected third parties where necessary for the purposes described in this Privacy Policy. Such parties may include:
Service providers and data processors who carry out work on our behalf, such as IT support providers, website hosting companies, communication tools, payment processors, and bookkeeping or accounting service providers.
Drivers, removal staff or subcontractors who assist in delivering services, and who require relevant information such as addresses, contact details and job instructions in order to complete the work.
Professional advisers such as accountants, insurers, legal advisers and consultants, where such sharing is necessary for legitimate business or legal reasons.
Public authorities, regulators or law enforcement agencies, where we are required to provide information by law or in order to protect our rights, property or safety, or the rights, property or safety of others.
Where we use third parties to process personal data on our behalf, we ensure that appropriate contractual and security measures are in place to require them to handle personal data safely, only for the purposes we specify, and in accordance with data protection law.
Data Retention
We keep personal data only for as long as is necessary for the purposes for which it was collected, and to meet any legal, accounting or reporting requirements. In general, we apply the following retention principles:
Enquiry records and quotation details are typically retained for a period that allows us to respond to follow up queries and manage our business records, after which they are deleted or anonymised.
Booking and service records, including invoices and related communications, are retained for a number of years necessary to comply with tax, accounting and insurance obligations and to handle any potential claims or disputes.
Technical and usage data from our website may be retained for shorter periods, where feasible, and is usually aggregated or anonymised for analytical use.
When personal data is no longer required for any lawful purpose, we will securely delete it or anonymise it so that it can no longer be associated with any identifiable individual.
International Transfers
Where possible, we seek to store and process your personal data within the United Kingdom or the European Economic Area. If we use a service provider or system that involves a transfer of personal data to a country outside the United Kingdom or European Economic Area that does not have an adequacy decision, we will ensure that appropriate safeguards are in place, such as standard contractual clauses or equivalent protective measures required by applicable law.
Your Data Protection Rights
Under data protection law, you have several important rights in relation to your personal data. Subject to certain legal conditions and exceptions, these include:
The right to access. You have the right to obtain confirmation as to whether we process your personal data and to request a copy of the personal data we hold about you.
The right to rectification. You have the right to ask us to correct inaccurate personal data and to complete any incomplete information.
The right to erasure. In some circumstances, you may have the right to request that we delete your personal data, for example where it is no longer needed for the purposes for which it was collected, or where you withdraw consent and there is no other lawful basis for processing.
The right to restrict processing. You may request that we restrict the processing of your personal data in certain situations, such as when you contest the accuracy of the data or object to our use of it.
The right to data portability. In some cases, you have the right to receive the personal data you provided to us in a structured, commonly used and machine readable format, and to request that we transmit it to another controller where technically feasible.
The right to object. You may object to our processing of your personal data where we are relying on legitimate interests as the lawful basis, including any direct marketing activities.
The right to withdraw consent. Where we rely on your consent, you have the right to withdraw that consent at any time, without affecting the lawfulness of any processing carried out before withdrawal.
You also have the right to lodge a complaint with the relevant data protection supervisory authority if you believe that your data protection rights have been infringed. We encourage you to contact us first so that we can try to resolve your concerns directly.
Security of Personal Data
We take appropriate technical and organisational measures to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or access. Measures may include access controls, secure storage, staff awareness and training, and the careful selection of service providers. While we take these measures seriously, no transmission or storage system can be guaranteed to be completely secure.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, our data processing practices or applicable law. Any updated version will apply from the date it is published and will replace any previous versions. We recommend that you review this Privacy Policy periodically to stay informed about how we process personal data.
