Man with Van Bethnal Green Service Terms and Conditions
These Terms and Conditions set out the basis on which Man with Van Bethnal Green provides removal, transport and related services to customers within the United Kingdom. By booking or using our services, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
1. Definitions
In these Terms and Conditions, the following expressions have the meanings given below:
1.1 Customer means the person, company or organisation requesting or using our services.
1.2 Services means any man and van, removal, transport, loading, unloading, packing, furniture assembly, or related services provided by us.
1.3 Vehicle means any van or vehicle used by us to carry out the Services.
1.4 Goods means any items, furniture, personal belongings, equipment, or other property in respect of which we are instructed to provide the Services.
1.5 Working Day means any day other than a Saturday, Sunday or public holiday in England.
2. Scope of Services
2.1 We provide man and van and removal services for domestic and commercial customers, including collection, transport and delivery of Goods within the UK.
2.2 We reserve the right to decline or refuse to carry any Goods that, in our reasonable opinion, are unsafe, illegal, dangerous, excessively heavy, or otherwise unsuitable for transport in our Vehicles.
2.3 Our Services do not include specialist removal of hazardous materials, live animals, controlled substances, or perishable goods that require refrigeration, unless expressly agreed in writing.
3. Booking Process
3.1 Bookings may be made by the Customer via our accepted communication methods. A booking is only confirmed when we have provided written or verbal confirmation and, where required, the Customer has paid any applicable deposit.
3.2 When making a booking, the Customer must provide accurate and complete information, including:
a) Collection and delivery addresses
b) Access details at each address, including floor levels, lift availability, parking restrictions and distance to the entrance
c) A clear description of the Goods, including approximate quantity, dimensions of bulky items, and any fragile or high-value items
d) Any special handling requirements
3.3 Our quotation is based on the information provided at the time of booking. If the actual requirements differ from the information supplied, we may adjust the price or require additional time or resources to complete the Services.
3.4 The Customer is responsible for obtaining any necessary permissions or permits for parking, loading, or unloading at the collection and delivery addresses.
4. Quotations and Pricing
4.1 Any quotation provided is an estimate based on the information supplied and is not a fixed price unless explicitly stated as such.
4.2 Quotations are valid for a limited period from the date of issue. We reserve the right to revise or withdraw a quotation if the Customer does not confirm the booking within the validity period.
4.3 Prices may be calculated on an hourly rate, a set fee, a distance-based fee, or a combination of these methods, as explained at the time of booking.
4.4 Additional charges may apply for:
a) Waiting time caused by delays not attributable to us
b) Additional labour or Vehicles required due to underestimated volume or access difficulties
c) Parking fees, fines, toll charges or congestion charges incurred while carrying out the Services
d) Work carried out outside normal working hours, where not agreed in advance
5. Payments
5.1 Unless agreed otherwise in writing, payment is due on completion of the Services on the day of the removal or transport.
5.2 We may, at our discretion, require a deposit or full prepayment to secure a booking. Any such requirement will be notified to the Customer at the time of booking.
5.3 Payment must be made using an accepted payment method. We reserve the right to refuse cheques or other methods that are not guaranteed or previously agreed.
5.4 If payment is not made when due, we may:
a) Withhold delivery or unloading of the Goods until full payment is received
b) Charge interest on any overdue amounts at the statutory rate permitted under UK law, accruing daily until payment is received in full
c) Recover from the Customer all reasonable costs incurred in pursuing the outstanding amount
6. Cancellations and Amendments
6.1 If the Customer wishes to cancel or amend a booking, they must notify us as soon as possible.
6.2 If the Customer cancels the booking:
a) More than 48 hours before the agreed start time, any deposit may be refunded at our discretion, less any reasonable administrative costs
b) Between 24 and 48 hours before the agreed start time, we may charge up to 50 percent of the estimated cost
c) Less than 24 hours before the agreed start time, we may charge up to 100 percent of the estimated cost
6.3 If the Customer amends the date, time, or nature of the Services, we will use reasonable efforts to accommodate the changes but cannot guarantee availability. Any price adjustments or additional charges will be communicated to the Customer.
6.4 We reserve the right to cancel or reschedule a booking in the event of circumstances beyond our reasonable control, including but not limited to severe weather, Vehicle breakdown, staff illness, accidents, or legal restrictions. In such cases, we will notify the Customer as soon as practicable and offer an alternative date or refund any prepayments, but we will not be liable for any indirect or consequential losses.
7. Customer Responsibilities
7.1 The Customer is responsible for ensuring that:
a) Goods are properly packed, secured and ready for transport, unless packing services have been agreed in advance
b) All items to be moved are clearly identified
c) All documents, keys, valuables, jewellery, money, important paperwork, and items of sentimental value are kept with them and not included in the Goods placed in the Vehicle
d) Sufficient access is available at both collection and delivery addresses for the safe and efficient loading and unloading of Goods
7.2 The Customer must be present, or represented by an authorised person, at the collection and delivery addresses to supervise the work, provide instructions, and sign any required documentation.
7.3 The Customer must not ask our staff to carry out any activity that is unsafe, illegal, or beyond the scope of the agreed Services.
8. Excluded Items and Hazardous Goods
8.1 Unless agreed in writing, we will not carry any of the following:
a) Hazardous, flammable, explosive, or corrosive materials
b) Firearms, ammunition or weapons
c) Illegal substances or contraband
d) Live animals or plants, unless specifically agreed
e) Perishable goods requiring climate control
f) Items that exceed the legal weight limit or capacity of our Vehicles
8.2 If such items are handed to us without our knowledge, we may remove, dispose of, or otherwise deal with them at the Customer's risk and expense, and we will have no liability for any loss or damage arising from this.
9. Waste and Disposal Regulations
9.1 We operate in compliance with applicable UK waste and environmental regulations. We are not a general waste disposal operator and will only remove unwanted items or waste if this has been expressly agreed in advance as part of the Services.
9.2 The Customer is responsible for accurately describing any items that are to be disposed of and for ensuring that such items are lawful to dispose of.
9.3 Where we agree to remove waste or unwanted items, we will do so in a lawful manner, including use of licensed waste transfer stations or recycling facilities as appropriate.
9.4 Additional charges will apply for the removal and lawful disposal of waste or bulky items, as notified to the Customer before or during the Services.
10. Liability for Loss or Damage
10.1 We will exercise reasonable care and skill in providing the Services. Our liability for loss of or damage to Goods arising from our negligence or breach of contract is limited as set out in this clause.
10.2 We will not be liable for:
a) Loss or damage resulting from the Customer's failure to adequately pack, protect, or prepare Goods, unless we have agreed to provide packing services
b) Loss or damage resulting from defects in the Goods, or their inherent vice or fragility
c) Loss or damage caused by atmospheric or climatic conditions, wear and tear, or gradual deterioration
d) Indirect or consequential loss, including loss of profits, business, or opportunity
10.3 Our total liability for loss or damage to Goods, whether arising in contract, tort or otherwise, shall not exceed a reasonable replacement value of the affected items, subject to any specific limitations agreed in writing.
10.4 The Customer must notify us in writing of any loss or damage as soon as reasonably practicable, and in any event within seven days of completion of the Services. We may require evidence of the loss or damage and reasonable opportunity to inspect the Goods.
10.5 We will not be liable for any loss or damage arising from circumstances beyond our reasonable control, including but not limited to acts of God, extreme weather, traffic congestion, road closures, accidents, or civil disturbances.
11. Insurance
11.1 We will maintain appropriate insurance cover in respect of our liability for loss or damage to Goods and for public liability, in accordance with industry practice.
11.2 It is the Customer's responsibility to ensure that any existing household, business, or contents insurance provides adequate cover during the move. The Customer may wish to arrange additional insurance if the value of the Goods exceeds typical limits.
12. Delays and Access Issues
12.1 We will use reasonable efforts to attend at the agreed time, but any times given for arrival or completion are estimates only and are not guaranteed.
12.2 We will not be liable for delays caused by factors outside our control, including but not limited to traffic, roadworks, adverse weather, Vehicle breakdown, or delays caused by the Customer or third parties.
12.3 If we encounter access issues at the collection or delivery addresses, such as restricted entry, long carrying distances, lack of parking, or unsuitable stairs, we may adjust the price or require additional staff or time to complete the Services.
13. Property Damage
13.1 We will take reasonable care to avoid damage to property and premises during loading and unloading.
13.2 The Customer should take reasonable measures to protect floors, walls, and fixtures, particularly in narrow hallways or stairwells.
13.3 Any damage to property or premises alleged to have been caused by us must be reported to us as soon as reasonably practical and, in any event, within seven days of completion of the Services. We may require photographic evidence and an opportunity to inspect the damage.
14. Complaints
14.1 If the Customer is dissatisfied with any aspect of the Services, they should raise the issue with us promptly so that we have an opportunity to address it.
14.2 We will investigate all complaints in a fair and timely manner and may request additional information from the Customer.
15. Data Protection and Privacy
15.1 We will collect and process personal information only to the extent necessary to provide the Services, manage bookings, and comply with legal obligations.
15.2 We will take reasonable steps to keep personal information secure and will not sell or share it with third parties except where required for the performance of the Services, for legal reasons, or with the Customer's consent.
16. Variation of Terms
16.1 We reserve the right to update or amend these Terms and Conditions from time to time. Any changes will take effect when published or otherwise communicated to the Customer.
16.2 The Terms and Conditions in force at the time of booking will normally apply to that booking, unless changes are required by law or agreed with the Customer.
17. Severability
17.1 If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable by a court of competent jurisdiction, that provision will be deemed deleted and the remaining provisions will continue in full force and effect.
18. Governing Law and Jurisdiction
18.1 These Terms and Conditions, and any dispute or claim arising out of or in connection with them or the Services, shall be governed by and construed in accordance with the laws of England and Wales.
18.2 The courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms and Conditions or the Services.
By proceeding with a booking or using our Services, you confirm that you accept and agree to these Terms and Conditions.
